Privacy Policy

At Olivia Overvoorde Studio, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you provide while interacting with our website.

Who We Are

Olivia Overvoorde Studio, based in East Yorkshire, specialises in interior design and bespoke upholstery services. With a focus on creating unique and personalised spaces, we understand the importance of privacy in our digital interactions.

Our Privacy Promise

This notice explains the types of personal data we might collect about you and how we handle and protect that data. It applies when you engage with our services, whether by shopping, making contact, or browsing our website.

Data Collection

We may collect information including, but not limited to, your name, contact details, purchase history, device IP address, and browsing preferences. This information is gathered through direct interactions (such as account creation or service inquiries) and indirectly (like website navigation analytics).

Use of Your Data

We use your data to enhance your experience, process orders, manage your account, respond to inquiries, and for marketing purposes—only with your consent or as allowed by law. We also engage in profiling to tailor our services and communications to your preferences.

Marketing Communications

You have the right to opt out of receiving promotional communications at any time. You can do this by contacting us directly or through the unsubscribe options provided in our communications.

Data Sharing

Your data may be shared with trusted third parties to facilitate our services, such as for order fulfilment or customer service. We ensure these partners respect your privacy in line with this policy.

Data Storage and Security

We employ robust security measures to protect your data and comply with applicable data protection laws. Your data is kept only as long as necessary for the purposes for which it was collected.

Your Rights

You have rights over your personal data, including access, correction, and objection to processing. Contact us directly to exercise these rights.

Contact Us

For any privacy-related inquiries or to exercise your data protection rights, please contact:

Via Post: Data Controller, Olivia Overvoorde Studio, Southfield Lodge, Marsh Lane, Keyingham, HU12 9SU.
Email: hello@oliviaovervoordestudio.com

Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We encourage you to review it periodically.

Complaints

If you have concerns about our data handling practices, you're encouraged to contact us directly

The Data Protection Officer: Olivia Overvoorde Studio, Southfield Lodge, Marsh Lane, Keyingham, HU12 9SU.

Please note that you may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated.

Please note that if you follow a link which clicks through to a third-party site, this notice will not apply and you will need to review that third party’s privacy terms and conditions.

You have the right to ask us what data we hold which concerns you. Please submit your query in writing and include the following:

- Full name (we will ask you to verify your identity)

- Full address

- Email address

- Phone number

- Specific details on what you require or are requesting

We will process your request and will either respond within 30 days, or, contact you to gather more information before we fulfil your request. In the event that we might refuse to fulfil your request (for example if it is unreasonable), we will give a full explanation as to why.

Please submit your requests through the following channels:

Olivia Overvoorde Studio, Southfield Lodge, Marsh Lane, Keyingham. HU12 9SU.

Or send an email to: hello@oliviaovervoordestudio.com

What to do if you are unhappy with how we handle your data?

Your first port of call should be to contact our data protection officer. However, if you still feel that your data is not being handled appropriately, you have the right to lodge a complaint with the information commissioner's office.

You can contact them by calling 0303 123 1113, or online at www.ico.org.uk/concerns (this links through to a third party website over which we have no control).

If you are outside of the UK, please contact the relevant data protection regulator in your country of residence.